Shipping Info

Shipping

At BESTVALED.com, we provide fast and free shipping options to the contiguous United States on most products. For orders that ship freight, there is typically an extra charge for residential shipping (noted in each listing), while it is free to ship to a freight terminal or to a commercial business address. Please note residential freight shipping is a curbside service.

Lead time and transit time: After your payment is completed, we will generally ship within 48 hours (Chinese holidays are delayed, such as National Day, Spring Festival, May 1st Labor Day, etc.) Please place an order before the holiday, and the tracking information will generally be updated after 3 days
Remote areas require additional shipping (20-50USD/KG), we will send you an email to inform you that your order is remote after you place an order
We have 3 warehouses in China, the United States, Poland, and we will choose the nearest warehouse for delivery according to your order address.
The customs duty shall be borne by the customer, and we cannot pay the customs duty . FedEx/UPS ground packages usually arrive around 3-5 days after the shipping date, but delays are always possible. All figures are estimates, and BESTVALED cannot control shipping delays associated with any delivery service.

Freight deliveries can vary depending on the origination of the shipment and distance to the destination. Delays are always possible and all processing and delivery figures are estimates.

Any refused or undeliverable shipments are subject to all shipping costs and a restocking fee* starting at 20%.

Shipping Damage: All merchandise delivered via freight must be inspected for damage before you accept the item from the freight carrier. If there is damage to the unit, you should refuse the delivery. Items shipped ground should also be opened and inspected immediately upon arrival. It is very difficult to file "concealed damage" claims with shipping companies and freight carriers. Damaged goods should be refused, and any damage to packaging should be noted on the driver's copy of the Bill of Lading for any freight shipments. If the customer does not notate damage or missing items when signing, we are not able to file a claim or provide a return/refund.

Address corrections or changes: There are always fees associated with updating an address after an order has been processed. We will do our best to work those requests individually and let you know the additional cost promptly. As stated above, if a shipment is refused or non-deliverable, restock and shipping charges will apply.

Missing and incomplete shipments: If your order arrives with missing parts or accessories, please email support@bestvaled.com. We will notify the manufacturer to supply any missing parts. Please do not purchase parts locally and ask for reimbursement unless the manufacturer provides approval.

Cancellations: Orders can be cancelled until they ship. Both ways of shipping would be charged to recall a package that has shipped. Please keep in mind that if a tracking is not uploaded yet, it does not mean the product has not been shipped. Please check with us as soon as possible to cancel an order. Cancellations must be made over the phone during normal business hours to ensure it gets pulled before shipping. Cancellations cannot be made through our answering service.